Privacy Policy
Effective date: 1 July 2026
Last updated: 1 July 2026
Key Engineering Solutions ("Key", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you interact with our website, forms, tools, and services.
This policy applies to AG&WF Engineering Pty Ltd trading as Key Engineering Solutions (ABN 39 169 163 921, Perth, Australia) and Key Engineering Solutions Colombia S.A.S. (NIT 901.878.587, Cartagena, Colombia), collectively referred to as "Key Engineering Solutions."
1. Information We Collect
We collect personal information that you voluntarily provide to us through our website. This includes:
Contact form submissions: Name, email address, company name, phone number (optional), enquiry type, preferred language, and your message.
Plant Health Scorecard: When you complete our interactive APA™ Plant Health Scorecard and request your full results, we collect your name, email address, company name, and plant type.
Resource downloads: When you download gated resources (technical guides, capability packs), we collect your name, email address, and company name.
Email subscriptions: When you subscribe to updates via our footer form, we collect your email address.
Careers: When you submit your CV or apply for a position, we collect your name, contact details, and the information contained in your CV.
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, health information, or sexual orientation through our website.
- How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiry and provide you with the information or services you requested
- To deliver your Plant Health Scorecard results and follow up if you have indicated interest in our services
- To send you the resources you have requested
- To process job applications and contact candidates regarding opportunities
- To send you periodic updates about our services, insights, and industry content (only if you have opted in)
- To improve our website, services, and user experience
- To comply with legal obligations
We will not use your personal information for purposes other than those outlined above without your consent.
- Legal Basis for Processing
We process your personal information on the following legal bases:
- Consent: When you submit a form, download a resource, or subscribe to updates, you consent to us processing your data for the stated purpose.
- Legitimate interest: We may process your data to respond to your enquiry, improve our services, or follow up on a genuine business opportunity where there is a reasonable expectation of contact.
- Legal obligation: We may process your data to comply with applicable laws and regulations.
- How We Store and Protect Your Information
Your personal information is stored securely using industry-standard measures:
- Contact form submissions are processed through our website hosting platform and forwarded to our team via encrypted email (info@keyengineering.com.au and/or wflorez@keyengineering.com.au).
- Scorecard data and resource download data are stored in our secure CRM and email marketing systems.
- We use SSL/TLS encryption on our website to protect data in transit.
- Access to personal data is restricted to authorised Key Engineering personnel on a need-to-know basis.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form enquiries are retained for 24 months unless an ongoing business relationship exists. CV and job application data is retained for 12 months after the recruitment process concludes.
- Sharing Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with:
- Service providers: Trusted third-party platforms that help us operate our website, manage enquiries, and deliver services (e.g., website hosting, CRM, email marketing tools). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Between Key entities: Your information may be shared between AG&WF Engineering Pty Ltd (Australia) and Key Engineering Solutions Colombia S.A.S. (Colombia) to ensure your enquiry is handled by the most appropriate team. Both entities operate under the same data protection standards.
- Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Cookies and Analytics
Our website uses cookies and Google Analytics 4 (GA4) to understand how visitors use our site. This includes:
- Essential cookies: Required for the website to function (e.g., language preference, session management).
- Analytics cookies: Google Analytics collects anonymised data about page views, traffic sources, and user behaviour to help us improve our website. No personally identifiable information is collected through analytics.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
- Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Australian residents (Privacy Act 1988): You have the right to access the personal information we hold about you, request corrections, and make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
Colombian residents (Ley 1581 de 2012): You have the right to know, update, rectify, and delete your personal data held by Key Engineering Solutions Colombia S.A.S. You may also revoke your consent and file complaints with the Superintendencia de Industria y Comercio (SIC). To exercise these rights, contact us at the details provided below.
European residents (GDPR): If you are located in the European Economic Area, you have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. You also have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us using the details in Section 9 below.
- Third-Party Links
Our website may contain links to third-party websites (e.g., LinkedIn, HiBob careers portal, YouTube). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
- Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to make a complaint, please contact us:
Australia (Data Controller):
AG&WF Engineering Pty Ltd t/a Key Engineering Solutions
Level 7, BGC Centre, 28 The Esplanade, Perth WA 6000
Email: info@keyengineering.com.au
Phone: +61 1300 305 650
Colombia (Joint Data Controller):
Key Engineering Solutions Colombia S.A.S.
Centro Corporativo Serena del Mar, Km 8 via al mar Piso 3, Cartagena, Colombia
Email: wflorez@keyengineering.com.au
Responsible for data protection enquiries: Wilson Florez, General Manager & Growth Director LATAM (wflorez@keyengineering.com.au)
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
